Effective Date: 16 June 2026

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DragonBench Ltd ("DragonBench", "we", "us" or "our") is committed to protecting your privacy and handling any personal information we receive responsibly.

As a small manufacturing business, we aim to collect and retain only the information necessary to respond to enquiries, provide quotations, supply products and meet our legal obligations. We do not sell personal information, operate marketing databases, profile customers or run targeted advertising programmes.

This Privacy Policy explains what information we collect, how we use it and your rights regarding your personal information.

 

1. Who We Are

DragonBench Ltd is the data controller responsible for any personal information collected through this website.

Contact Details

DragonBench Ltd
Unit 102, Beach Road Estate
Beach Close
Newhaven
BN9 0BY

Email: support@dragonbench.co.uk
Telephone: 01273 921345

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2. Information We Collect

When you contact us through our website, email or telephone, we may collect:

• Your name

• Email address

• Telephone number

• Company name (where applicable)

• Information relating to your enquiry or project

• Any other information you choose to provide

We collect only the information necessary to communicate with you and provide our products and services.

Our website platform may also collect limited technical information, such as browser type, device information and website usage statistics, through cookies or similar technologies.

3. How We Use Your Information

We may use your information to:

• Respond to enquiries

• Prepare quotations and proposals

• Supply products and services

• Arrange deliveries

• Provide customer support

• Maintain business records

• Comply with legal, accounting and regulatory obligations

We do not sell personal information to third parties.

We do not use personal information for customer profiling or behavioural advertising.

We do not operate mailing lists or send marketing communications unless you have specifically requested information from us.

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4. Lawful Basis for Processing

We process personal information where it is necessary to:

• Respond to your enquiry before entering into a contract

• Fulfil a contract with you

• Comply with legal obligations

• Pursue our legitimate business interests, such as responding to enquiries and supporting customers

Where we rely on consent, you may withdraw that consent at any time.

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5. Sharing Your Information

We do not share personal information with third parties except where necessary to operate our business or where required by law.

This may include:

• Website hosting providers

• Email service providers

• Delivery and courier companies

• Professional advisers

• Government, regulatory or law enforcement authorities where required

We do not sell, rent or trade personal information to third parties.

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6. Data Retention

We retain personal information only for as long as reasonably necessary.

Enquiries, quotations, orders and related correspondence may be retained where necessary for customer support, business administration, accounting, taxation or legal purposes.

When information is no longer required, it will be deleted or securely disposed of.

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7. Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

While no method of electronic storage or transmission can be guaranteed to be completely secure, we take appropriate steps to safeguard the information entrusted to us.

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8. Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request erasure of personal information where appropriate

• Object to certain types of processing

• Request restriction of processing

• Request transfer of your information in certain circumstances

• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided above.

We will respond to legitimate requests within the timeframes required by applicable law.

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9. Cookies

Our website platform may use cookies and similar technologies to ensure the website functions correctly and to provide basic website analytics.

You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

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10. Complaints

If you have any concerns about how we handle your personal information, please contact us and we will do our best to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection matters.

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11. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page and will take effect from the revised effective date shown at the top of this policy.

We encourage visitors to review this page periodically to remain informed about how personal information is handled.