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Shipping Policy

We're thrilled that you've chosen us for your heated seating needs. Our commitment to excellence doesn't stop at our products; we aim to provide you with seamless and flexible shipping options tailored to your requirements. Below is our comprehensive shipping policy, designed to ensure that your DragonBench experience is as warm as our seats.

 

Shipping Options

DragonBench offers two shipping options for your convenience:

  1. Fully Assembled: Your heated seating will arrive ready to use, providing immediate comfort and warmth without the wait.

  2. Unassembled (Flat Packed): For those who prefer a hands-on approach or are looking to optimize shipping costs, our flat-packed option allows for easy transport and assembly at your convenience.

 

Shipping Quotation

To ensure the most accurate and fair shipping costs, all shipping is quoted separately. The factors influencing the shipping quotation include:

  • Quantity: The number of items ordered.

  • Sizing: The dimensions and weight of your chosen products.

  • Assembly State: Whether the products are shipped fully assembled or unassembled (flat packed).

  • Distance: The shipping distance from our warehouse to your destination.

We strive to find the best shipping rates and options for your order, working with reputable carriers to ensure your DragonBench heated seating arrives safely and promptly.

Shipping Process

Upon finalizing your order, our team will calculate the shipping based on the factors mentioned above. A dedicated DragonBench representative will reach out to you with a detailed shipping quote and estimated delivery timeline for your approval. Once the shipping terms are agreed upon and payment is processed, your order will be meticulously prepared and dispatched.

 

Tracking Your Order

For peace of mind and planning convenience, we will provide you with a tracking number once your order has shipped. This way, you can monitor your shipment's progress and prepare for its arrival.

 

Delivery

Please ensure that the delivery area is accessible and that any specific delivery instructions are communicated to us in advance. For fully assembled products, we recommend verifying the entry points to ensure the items can be moved to their desired location without issue.

 

Shipping Insurance

All shipments are insured to protect against loss or damage during transit. Should you encounter any issues upon delivery, please contact us immediately so we can address and resolve the matter promptly.

 

International Shipments

For our international customers, please note that shipping rates and delivery times vary significantly by destination. Additionally, customers are responsible for any applicable customs duties and taxes imposed by their country's regulations.

 

Contact Us

Should you have any questions regarding our shipping policy or need assistance with your order, please do not hesitate to contact us. Our team is here to ensure your DragonBench experience is as satisfying and worry-free as possible.

Thank you for choosing DragonBench. We look forward to serving you and adding warmth and comfort to your space.

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